Struggling with iPhone heating up, battery life and other problems after iOS 8?

So I guess it’s fairly clear that Apple have (again) messed up the public release of the ‘biggest update’ to the “world’s most advance mobile operating system”.

Users across the Internet have been complaining of plunging battery life, phones heating up, performance lags and of course, the mammoth 5GB space requirement for the OS upgrade.

Having gone through the Wi-Fi upgrade route (from Settings –> General –> Software Update), I was encountering all of the above issues. The phone was getting so hot that I couldn’t hold it after 10 minutes of data usage. Calls were literally impossible since the phone would burn my face! Moreover, my Messages inbox became incredibly laggy and would keep hanging.

As is the norm these days, I took to Twitter to rant. And I am thankful I did. Cameron Clare (@camclare) seems to have figured out the solution to this problem and has drafted a decent article on the subject. Do read the story here.

However, while his route does seem to sort the issue of battery life out, I can’t say it does much for the phone heating up since I am finding it very hard to continue typing at this point! (Yes, I love the WordPress iOS app!)

Do you have a fix to the issue of the iPhone overheating after upgrading to iOS 8?

The Moment of Truth: Haptik

About 28-odd months ago was founded the idea of Haptik, when Aakrit and I met on the sidelines of Startup Weekend, Gurgaon in November 2011. I can safely admit that though the idea has turned completely on its head since, the passion the team has shared towards building a genuine remedy for the pathetic state of customer service today, has been unflinching. In Swapan, Aakrit found the perfect co-founder whose dedication towards clean, efficient code is very admirable.

Today, as we officially launch Haptik as an India-first service, we are excited, nervous, pleased, confident and proud of where we’ve come. We realise that the this is just the beginning and that while the idea has the potential to be, as Nikhil from Operations puts it, “the next big thing”, it’s up to us to ensure this potential converts to numbers that’ll make Aakrit Vaish and the rest of us happy.

Personally, the journey has been fulfilling. I’ve managed to stay fairly in control of all of the design you see in the iOS app (despite Aakrit’s best efforts at vandalism) and a lot of what’s in the Android app, besides everything on the website, Facebook page and the Twitter page. Swapan, I know I’ve been a pain in terms of alignment, colours, spacing, etc; but thanks for putting up with it all. I trust the fruit of the labour is the app in users’ hands from today! In the days to come, I am eager to learn from how our users react to the app and keep improvising to ensure a better customer experience.

I’ll leave you guys with this picture of my chair; which I got around 8 months back when Haptik’s development efforts started heating up.

The chair that designed Haptik!

The chair that designed Haptik!

Its survived many hours of design and onerous Skype calls and is in this condition as we standby to launch. Here’s to many more worn chairs and even more satisfied users of Haptik.

Hello. We are Haptik.

Haptik – Customer Service done the 2013 way. 

Read official release on our blog –

Just short of 23 months since the idea’s germination, the thought to let companies & customers ‘chat’ through a closed channel of communication vide a smartphone app

Haptik Logo - Hand device

Haptik Logo – Hand device

and for consumers to be able to access customer service in a smart, intelligent manner has finally taken birth.

Ably led by CEO Aakrit Vaish and supported and built by a guy who I’ve begun to admire for his unassuming awesomeness, Swapan Rajdev (CTO), I think this idea and now company is in the hands of wonderful people. I’ve shared a bit of the last 12 months of my life and a lot of the last 2 months working with these fantastic gentlemen in turning this idea into reality. Miten Sampat as a friend and adviser and Raveesh Bhalla as Lead Engineer & Interaction Designer have also been key to this idea shaping up with clear purpose while maintaining high levels of quality. I am part of this team as Design & Marketing Partner.

We announced the company to the world today, via a post on our official blog.

During the last fortnight, we’ve released an alpha version to select friends and family who’ve been kind enough to go through TestFlight’s painful sign up process and give us feedback on the app. Your efforts are much appreciated!

The next few months are exciting – with all the hard work and weeks of self analysis, criticism and second guessing out of the way, Haptik will go into Beta this month. We’ve opened up invites on our homepage and the response is encouraging. It also has Swapan going through sleepless nights in working to ensure the back-end works perfect when we release the app to all of you. A launch video is also in the pipeline sometime this month.

I’d once again encourage all of you to read our blog to better understand what Haptik is and then sign up for a chance at early access once we are in beta. If you like what you see, don’t forget to like our Facebook page and stay upto date with everything as it happens on our Twitter feed.

Summary of my talk at Design Camp 2012

Design Camp 2012

Design Camp 2012 Logo

Watch this space for a summary of my presentation at Design Camp 2012held at Chennai on September 29 & 30, 2012. I will be putting up reference links of my talk as well as my presentation itself, for download. Please re-use judiciously.

My topic:

Designing Apps with Windows 8 personality
Through the bold use of color, typography, and motion, Windows 8 design style brings a fresh new approach to the user experience. In this talk, you’ll learn the design principles and get insights into how to apply these principles in your own apps.

Apple Maps and Tim Cook

So the whole of the internet world and media went crazy today about Tim Cook’s letter of apology to customers about Maps – Apple’s latest offering as part of iOS 6 that apparently has left the company red-faced.

Apple's Maps replaces Google Maps from the latest version of iOS

Google Maps on the left and the newcomer, Maps on the right.
(Pic courtesy –

Personally, what annoyed me most was industry experts writing off Tim Cook as having not just let customers down, but having let Steve Jobs down! I mean, give the guy a break! It was right under Jobs’ nose that Apple launched the first iPhone in 2007 without bluetooth or the ability to forward a text message. It was under his stewardship that they launched the fourth generation of their iconic phone with a serious signal / antenna problem. No one’s perfect. But what sets apart men from great men is their ability to respond to exigent situations.

Apple has come under media fire for their Maps app. Tim Cook goes out and issues a letter of apology. Cut back two years – customers who had just bought the (then) new iPhone 4 were unable to use their phones on the AT&T network the moment they entered their homes, buildings or basements. Outrage is the only way to describe the paying public and media’s response to this glaring error by Apple. What did Steve Jobs do? Ordered the issue of external antennae! I mean, you gotta love the guy and his guts!

Now I am never going to be CEO of Apple. And neither am I pointing a finger at Cook’s apology letter. However, if I were to have been Tim Cook, yes, I would have written the letter. Would I have apologised – no. Would I have rewritten it differently – yes. For the better or worse, I will let you decide and tell me through your comments / tweets.

My version of Tim Cook’s letter dated September 28, 2012

Dear Customer,

At the outset, I’d like to thank you for your warm embrace of the latest version of our iconic operating system, iOS 6. We currently have over 100 million of you who have chosen to upgrade to the latest version with more coming on board each day.

I write this e-mail in specific response to a lot of focus that has been around the launch of our Maps service. At Apple, we have thrived by disrupting the most established of market places – be it personal computing, music, publishing, telephony or even tablets. It is because we have dared to dream beyond what you were content with and give you something that you loved. Our latest Maps app is not, as being touted by sections of the press, an attempt to prove a point. Google Maps has been an integral part of iOS devices since launch and has been loved by all of you. However, we want to take the maps experience many steps further and were thus constrained to go at it ourselves. We want to give you turn-by-turn directions, voice integration, flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

When Steve and the rest of us built the first iPhone way back in 2007, many wrote us off as having no experience in building telecom hardware. We were decried as having omitted some of the most basic features in a phone. However, you did not write us off. You went out and bought our phone – 300 million of them. You believed in us. And we assure you that your faith in us is well placed, that we continue to work day and night to ensure you get the best Maps app you have ever experienced.

We appreciate that some of you may have been inconvenienced by the introduction of Maps and certain aspects of it not living up to expectations. Rest assured, we hear you – and we will keep working non-stop until Maps lives up to the same incredibly high standard, as everything else that makes Apple products the best in the world.

Tim Cook, CEO, Apple.


Windows 8: Release Preview Review

Yo people. So I recently managed to install the Windows 8 Release Preview (Consumer Preview has been phased out) on my PC at home. However, I haven’t had a chance to test drive it much.

15th July – I consciously decided to start using the PC to see how well the OS performed. Since Influx was working on building apps for Windows 8, it was only right that we knew the software’s UI in & out. Thus began my journey and love affair with the OS.

As of now, I am completely in love with it. I even had withdrawal symptoms of not having Win 8 on my work PC on Monday, July 16 & left for home by 5pm! I have put it through extensive browsing, app download & usage and even designed an app on Photoshop on Windows 8 and have come away a complete fanboy!

Watch this space for a more detailed review coming soon, once I have spent more time on it, tested a few games as well, connected a few more devices and installed the Release Preview of the spanking awesome new Office 15 (2013) on it!

Data Connectivity issues with Nokia Lumia 800, Whatsapp & Twitter not working

Hey people – this post is since I have been plagued for the last 3 odd weeks with a problem on my Nokia Lumia 800. Looking through the internet or talking to the telco customer care for a solution didn’t help. Scouring deeper on the internet did. I am supposing a lot more of you using WP7 on Lumia would possibly encounter the same problem and thus this post.

For about 3 weeks now,  third party applications on my Nokia Lumia 800 refused to connect to the internet via 3G. The list included Whatsapp, Twitter & Facebook, to name a few. Initially, I’d receive notifications for the Whatsapp IMs but when I opened the app to interact, the messages would just not load. However, browsing within the browser as well as emails worked just fine.

I tried talking to Vodafone customer care to check if my 3G plan was alright and it was very much active. They then transferred me to their technical team which made me change my APN to ‘www’ which didn’t do the trick either.

Frustrated, I decided to google up the solution (a little more indepth than I had previously done) and I finally found my fix. I found the magic fixthrough a post by Docbhagat to a thread on the Nokia forum.

Steps are anyway given below:

1. Open up the Network Setup app that comes by default on your Lumia phone. If not, download it from the Marketplace. It is a Nokia app.
2. Run the service and it will detect automatically the right data settings for your operator
3. Edit the apn to ‘www’ for Vodafone and ‘’ for Airtel (without quotes of course)
4. Restart the phone

That’s it. This simple 4-step process did it for me.

The Tab War: Blackberry’s PlayBook vs Apple’s iPad – Part 1

First things first, if you are here for a pure technical review, then you’ll be disappointed. If you want to know how the 1Ghz Dual core OMAP processor measures up against the 1Ghz dual core A5, please head over to Engadget, ZDNet or similar tech forums.

This review is a pure user feedback exercise on the BlackBerry PlayBook with the occasional comparison to the iPad to put things into perspective. If you do not have the time to read the full review now, scroll down and read the words highlighted in bold and underlined. They are the key take-aways of the review.

I got my PlayBook on 22nd June, 2011 which was also the date of the official PlayBook launch in India (Only Wi-fi was launched, 3G not expected before December 2011). I bought the same from Mobile Zone in Fountain Plaza, Egmore, Chennai. I had pre-booked the 32 GB variant by paying a small deposit and this entitled me to a free HDMI cable & a leather case. The pre-launch offer with the freebies came up to Rs. 27,990, Rs. 32,900 & Rs. 37,900 for the 16, 32 & 64 GB versions. I did hear however of people being able to drive home a bargain (upto Rs. 500 less) when purchased from the smaller dealers rather than large format stores like Croma. The freebies are not in the box nor handed over on delivery of the tablet. They are shipped directly by Redington (or Ingram Microtech – the two distributors for PlayBook in India) to your address as given during pre-booking.

Straight off, the packaging looked typically RIM-versus-Apple. Upon opening the box, you are greeted by a mix of black and candy blue packaging which was a bewildering. Not ugly but surprising for sure given its not a color we have ever come to associate with Blackberry. Looking beyond, the first thing you notice is the neat cloth sleeve which the PlayBook comes in with stylish BB branding etched on to one side. A very neat touch, given the Apple comes ready-to-break, straight out of the box. The ergonomics of pulling the pad out of the sleeve and back into it might drive a few nuts but hey, you never really enjoyed condoms did you?

PlayBook size finger

PlayBook’s size compared against my finger

If you are an iPad (1/2) owner, what will immediately strike you is the compact form factor of the PlayBook. At 425 gms, the PlayBook is considerably lighter than the Wi-Fi iPad 2 which is almost 50% heavier at 601 gms. The dimensions are compact and the hold-ability of the PlayBook is far better than the iPad’s weird size. While the glass casing on the front is made of the same Gorilla Glass made by Corning for the iPad, the back casing of the device has a fantastic textured feel which gives you a good grip when gaming or using the pad off a table, just like it is meant to be.

Unlike the iPads, the PlayBook has no button on the front and has Blackberry etched onto the bottom part of the frame – a branding overkill that Apple would never do.
The top of the frame is lined with 4 buttons – Power, Volume -, Play / Pause / Mute & Volume +. The tactile feel of the buttons isn’t the best and the power button is especially tiny and annoying to use.

PlayBook buttons

Image Courtesy:

Holding the microscopic power button down, you boot up the device and here’s where the ghosts of RIM’s past come to catch up and haunt you. Just like all other Blackberry devices, the PlayBook’s boot up takes excessively long, when compared to Apple’s products, especially the new iPad 2 which also now features a dual core processor. If you thought you were past the annoying bit, you were not! Upon first boot up, you are required to download a 330 mb software update which on a 2mbps Indian DSL line (Metro cities) will take you about 30 minutes. So to note, when opening your box, ensure you are in a Wi-Fi zone. Besides the software update, setup takes less than 10 minutes and is easily doable by most people themselves.

RIM has gone step ahead for the Indian market and offered a 90-day free technical support for anyone who buys the PlayBook. While it is a very attractive proposition, I am surprised they arent making a bigger noise about it.

Once done with the software update, you’ll then need the next most important piece of hardware required to get the best out of the PlayBook – your BlackBerry mobile. The PlayBook is pretty useless for the non-housewife, adult segment of the market who do not have a BlackBerry phone. I will elaborate on this further into the review. Your PlayBook and BlackBerry handheld are mated and ready for joint use in a jiffy. This process was commendably easy & smooth, as is probably expected.

I will now get down to reviewing usage of the device specifically and in brief:

Navigation & Platform
The decision to use QNX as a base for its own BB Tablet OS was a brave one RIM have outdone themselves here. The OS is fantastic and ultra fast. Multi-tasking is a breeze and its not for nothing that launching opens up to a banner of the PlayBook reading “The trick isn’t to do many things but to do them simultaneously”. The QNX core (been around since 1982, yes from before Linux!) offers super simple flipping between apps using a cards-like interface. I was amazed to see absolutely zero delay when bringing up the desktop from within Need for Speed Undercover and launching another app. What’s more, while the second app loaded, you could still see the game progress in its carded state!

The BlackBerry PlayBook multi-tasking

Image courtesy:


My biggest grouse against the Samsung Tab was the poor response of the OS to the touch, especially when compared to the iPad. This however isnt a concern on the PlayBook. The touchscreen performs a very easy, smooth scroll as well as touch function and comes a close second to the iPad – not such a bad thing!

What might frustrate users used to the iPad is the inconsistent working of the accelerometer function. In fact, its not so much a hardware malfunction as much as it is the software refusing to change orientation in most applications. Extremely annoying was the inability to rotate or ‘turn’ image attachments with emails. This, while rarely affecting everyday usage, is an easy poke for the Mac-tards against the PlayBook.

(Excuse the tech mumbo jumbo in the next para. Unavoidable 😀 )
Moving away from its conventional java platform to one which does not even support conventional Java apps is a brave move by RIM (BlackBerry phone apps will not work on the PlayBook). It will antagonize their developer community initially for sure but keeping larger interests in mind, good decision. The current set of available apps for the PlayBook is not very impressive. Sure you have a Facebook app customized for it but there’s no Twitter or Foursquare for now. In a surprise move, RIM is believed to have released an application run-time environment to support Android applications on the PlayBook. But as reported by Seth Weintraub in his March 2011 story on, the consistency of performance of the droid applications on RIM hardware will be left to be seen.

Initial final word: Super platform, great ease of navigation, Poor availability of apps for now.

To me, this is where the PlayBook scores its biggest win. While many may moan the launch of only the Wi-Fi version of the PlayBook in India, truth be said, its the only version you’ll only ever need – as long as you have a mobile phone with a 3G network that is. The PlayBook supports internet tethering with your mobile phone so you dont need to pay another telco richer by taking a separate plan for your pad. Yes, the vagaries of the relatively nascent 3G network in India is a bit of a bother but you’d have had to deal with the same even if the device supported 3G! The connection is established via bluetooth and my browsing experience thus far when connected to my BlackBerry 9780 using Vodafone’s 3G network has been comparable to using my 1mbps BSNL broadband line with my iPad.

Besides tethering, the pad of course comes with BlackBerry Bridge, a smart little app which allows your BlackBerry phone and PlayBook to be seamlessly connected.

The PlayBook offers a micro-USB port for connectivity with your computer while also doubling up as the charging pin. The 5300 mAh battery takes about 2.5 to 3 hours to charge with the AC adapter which comes with the PlayBook and about 6 to 7 hours with a BlackBerry phone charger. Battery life – too early to comment.

RIM has also decided to go one-up on Apple by offering a mini-HDMI output port to connect your device to your televisions and monitors. More on this further down in the review under Multimedia.

The browser is incredible.
Built on the same Web-kit core which we are increasingly getting used to (Google Chrome & Safari are built on it), the browser renders web pages beautifully. Text is super sharp and makes for very easy reading, given its compact physical dimensions. Personally, browsing on the PlayBook has given me my best in-browser experience on any portable device till date, made possibly by nothing less than the browser and device’s support of Adobe Flash!! Yes, the suits at RIM unlike the stubborn fools at Cupertino have put user experience before obstinate corporate steadfastness to present the internet the way it is meant to be – in full color and motion. Needless to say, this also means that the business of voyeurism now has a new messiah!

Initial Final word: HTML 5 as well as Flash videos play seamlessly and make for a brilliant browsing experience.

Coming from the fathers of mobile productivity, the PlayBook is a big let down in this department. The next few lines may sound startling and even Apple-like but is true. The BlackBerry PlayBook has no mail client of its own. You can only access your emails through a) Web mail & b) if they are on your BlackBerry mobile phone connected to the PlayBook through BlackBerry Bridge. So while this does mean superlative convergence for the BlackBerry fans (and users) of the world, I feel a struggling RIM might just have burnt a solid hole through its sales numbers by adopting this route. Through Bridge, mails were wonderfully mirrored between the phone and the pad. I did experience a few issues at first accessing attachments but they were soon rectified after a restart. Enterprise level integration I am told is very seamless and quite impressive though I have not tried the same personally.

The PlayBook does come with Slide-to-Go, Sheets-to-go and Doc-to-go preinstalled as well as an Adobe PDF Reader. So accessing your everyday work files are never an issue. Image attachments from the mail client, as mentioned earlier cannot be rotated or ‘turned’ which is a major irritant.

Initial last word: The PlayBook is a productivity let down.

Probably the biggest surprise package of the PlayBook was the superb gaming capabilities the pad offered. The pad came pre-loaded with Tetris and Need for Speed Undercover, both optimized by their publishers for the BlackBerry PlayBook. The graphics were sharp and crystal clear and rendered the 3D graphics of NFS very well. The most impressive feature was the ergonomic response of the game to the hardware. ‘Driving’ in-game was fantastic and the compact size of the PlayBook definitely makes me want to game on it more than on the oddly sized iPad.


NFS Undercover for PlayBook splash screen.

Initial final word: PlayBook gaming ftw!

Honestly, was expecting very little here from the PlayBook despite all the hype that RIM has created over the past 9 months about the PlayBook’s multimedia capabilities. However, it seems like RIM’s decided to walk the talk! The PlayBook offers great display, super sound and very impressive cameras to combine and form a very capable multimedia device.

The sensible form factor of the hardware is further proven through the intelligent placement of the speakers on the sides of the display on the top panel. The sound is crisp and offers a decent amount of lows and highs. Mids? What’s that? :-p

Camera – RIM has outdone itself on this front! A 3MP front camera and a 5MP rear camera make for great flexibility to shoot on the move. What’s even more impressive is that video – the rear camera shoots true HD 1080p video – the first for any tablet or smartphone.

HDMI – The HDMI out is one of the showstoppers of this device. Using a mini-HDMI output port, you can view your content as is from the PlayBook on your HDMI compatible device like a monitor or an LCD / LED television. The output quality was remarkably good, especially while playing HD content.

Initial final word: Very capable multimedia performer. Earns many brownie points on sound, camera & extensibility.

So that’s that for now. My first 3 days’ impressions of the BlackBerry PlayBook. I gave away my iPad to a friend’s son in anticipation of this device. Yes, I did put a lot of faith into RIM’s first venture in the tablet space but I must say, I am not disappointed as of now.

I’d love to hear what you thought. So will you buy the iPad 2 or the Blackberry PlayBook?

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